Our Fresh Flowers Guarantee & Returns Policy in Reigate

Our Commitment to Freshness in Reigate

At Flowers Reigate, we are passionate about delivering not only beautiful but also the freshest flowers to homes and businesses across Reigate and surrounding areas. As your trusted local florist, every bouquet is crafted to delight, and we back this with our Fresh Flowers Guarantee. Your satisfaction means everything to us, and our policies are designed to ensure you are happy with every order.

Damaged-On-Arrival Policy

If your flowers arrive in less than perfect condition, please notify us as soon as possible on the day of delivery. We may request a photograph to help us assess the situation. Once we confirm the issue, we’ll act quickly to put things right. Flowers that arrive damaged are covered by our returns and refund policy, and you can choose from a replacement bouquet or a full refund, whichever suits you best.

Freshness Window Guarantee

We are committed to delivering only the freshest flowers, and we guarantee that your arrangement will remain fresh for at least five days from delivery with normal care. Should your flowers wilt or deteriorate significantly within this window despite proper care, please get in touch. We’ll be happy to replace your bouquet or offer a refund in accordance with our policy.

Refund & Replacement Options

Your satisfaction is our priority. If there is any problem with the quality or freshness of your flowers, or if you received the wrong product, please let us know within 48 hours of delivery. Depending on the issue, you can opt for:

• Replacement: We will deliver a replacement bouquet at the earliest opportunity, prioritising your occasion or preference.
• Refund: We'll issue a full or partial refund if your experience with Flowers Reigate falls short of our high standards.

In all cases, flowers must be kept and returned if requested, so we can investigate further with our supply partners if needed.

Complaints Process

We hope you are always delighted with your flowers and experience. If you feel let down for any reason, our team is here to help put things right. Here’s how you can raise a complaint:

1. Contact Us: If you’re unhappy with any aspect of your order, please contact us within 48 hours of receiving your flowers. Provide your order details and a description of the issue.
2. Assessment: We will assess your complaint promptly. Where possible, please provide photos to help us understand the situation.
3. Resolution: We will offer a fair and prompt resolution, which may include a replacement, refund, or alternative solution appropriate to the circumstances.

Your feedback helps us improve our standards and services, and we treat every complaint with care and seriousness.

Your Local, Trusted Reigate Florist

Flowers Reigate is proud to serve our community, providing fresh flowers to households and businesses nearby. Our local roots mean we’re dedicated to offering personal service, reliability, and the highest quality floral arrangements. Thank you for choosing us as your florist in Reigate—we look forward to delighting you with every delivery.