Flower Delivery Reigate – Full Terms & Conditions for Online Orders

Flowers Reigate – E-commerce Terms & Conditions

Welcome to Flowers Reigate – Online Flower Delivery Terms & Conditions

These Terms & Conditions ('Terms') govern your use of the Flowers Reigate online shop and the purchase and delivery of our flowers across Reigate and surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully, as they contain important information relating to your rights and obligations. These Terms are effective for all transactions made online through our website.

1. Interpretation

"You", "your", or "customer" refers to the person placing the order for flower delivery. "We", "us", "our", or "Flowers Reigate" refers to the operator and owner of the online flower shop servicing the Reigate area and its surroundings. The "website" means the Flowers Reigate website you are using to place an order.

2. Scope of Service

Flowers Reigate specialises in the sale, preparation, and delivery of flowers and related floral gift items. Our service area covers Reigate and its surrounding areas. These Terms apply to all orders made within these zones unless otherwise stated.

3. The Order Process

3.1. Product Selection: Choose your desired flowers or related products from the range displayed on our website. Each product listing includes descriptions, images, and prices for your guidance. Images provided serve as illustrations; actual arrangements may vary slightly depending on seasonal availability and specific requirements.

3.2. Placing an Order: Once your selection is complete, add items to your basket. Follow the checkout process, providing accurate delivery details (including recipient’s name, delivery address in Reigate or surrounding areas, and contact details), and any specific delivery instructions.

3.3. Order Confirmation: Upon successful completion of your order, you will receive an order confirmation on-screen, and, if applicable, via SMS or your online account. The confirmation serves as acknowledgment of receipt of your order. Acceptance of your order and completion of the contract will occur on dispatch of your goods, unless we notify you otherwise (for example, in cases of unavailability or payment issues).

3.4. Order Amendments: Requests to amend an order (change of address, date, or product) must be made promptly by contacting us. While we will do our best to accommodate changes, amendments cannot always be guaranteed if an order has already been processed or dispatched.

4. Payments

4.1. Payment Methods: Payments for all orders must be made in full at the time of ordering via the payment methods offered at checkout, which may include credit/debit card or other secure online payment gateways. We reserve the right to refuse to process an order if payment is not authorised.

4.2. Pricing: All prices shown are in GBP and include VAT (where applicable). Delivery costs, if any, will be displayed clearly during the checkout process and included in the total order cost. We take care to ensure product prices are accurate; in the event of any pricing error, you will be informed as soon as possible and offered the option to confirm your order at the correct price or to cancel for a full refund.

4.3. Payment Security: We use reputable, secure payment providers to process your card and payment details. We do not store your payment card details on our systems. Your information will be handled in compliance with applicable data protection laws.

5. Delivery Policy

5.1. Delivery Area: Flowers Reigate delivers to addresses in Reigate and the surrounding areas only. If you order for delivery outside our service area, we will contact you to discuss alternatives or arrange a refund.

5.2. Delivery Dates: You may select a preferred delivery date at checkout, subject to availability and public holidays. While we strive to deliver on the requested date, delivery on that date cannot be guaranteed due to factors beyond our control. In the event of delivery delays, you will be informed as soon as practicable.

5.3. Delivery Instructions: You are responsible for providing accurate delivery details and instructions. If no one is available to receive the flowers, we may leave the delivery with a neighbour or in a safe place, or attempt redelivery. We cannot accept liability for loss or damage after the flowers have been delivered to the address or safe location provided by you.

5.4. Risk and Title: The risk in the flowers passes to you upon delivery. Title to the goods passes to you once full payment has been received and the goods have been delivered.

6. Order Cancellations & Amendments

6.1. Cancellation by You: If you wish to cancel your order, please notify us as soon as possible. Cancellations for standard bouquets may be possible up to 24 hours before the scheduled delivery date. Special orders (including bespoke arrangements) may not be eligible for cancellation once preparation has commenced.

6.2. Refunds: If an eligible cancellation is made and the goods have not been dispatched, a full refund will be provided using the original payment method. Refunds may take several days to process, subject to the policies of your payment provider.

6.3. Amendments: All amendment requests should be made promptly. Whilst we will make reasonable efforts to accommodate such requests, amendments, including delivery date or address changes, cannot be guaranteed after an order is processed for dispatch.

6.4. Cancellation by Us: Flowers Reigate reserves the right to cancel your order at any time for reasons including, but not limited to, product unavailability, payment issues, or where we are prevented from fulfilling the order due to events beyond our control. In such cases, you will receive a full refund.

7. Product Quality & Substitution

7.1. Our Commitment: We are committed to delivering fresh, high-quality flowers as close as possible to those described and pictured on our website. However, due to seasonal variations and availability, we reserve the right to substitute flowers or packaging of equal or greater value without prior notice. Such substitutions will maintain the general look, style, and value of your chosen arrangement.

7.2. Perishable Goods: Flowers are perishable goods. Please follow the care instructions provided to maximise the lifespan of your arrangement. If, upon receipt, you believe your flowers are not of satisfactory quality, please contact us within 24 hours of delivery with photographic evidence for us to review the matter.

8. Liability

8.1. Limitation of Liability: To the fullest extent permitted by law, Flowers Reigate will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the supply or delivery of goods.

8.2. Events Beyond Our Control: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by events outside our reasonable control, including but not limited to adverse weather, traffic delays, or supply chain disruptions.

8.3. Maximum Liability: Our total liability in connection with any order shall not exceed the total price paid for the items purchased, except where otherwise required by law.

9. Complaints & Faulty Goods

9.1. Raising Issues: We take pride in our customer service and the quality of our floral arrangements. If you are not satisfied, please contact us within 24 hours of delivery. We will require photographic evidence and details of the issue to investigate your complaint.

9.2. Resolution: If goods are agreed by us to be faulty or damaged, we will offer an appropriate solution, which may include replacement, refund, or alternative remedy as required by law.

10. Personal Data & Privacy

10.1. Data Use: In order to process your order, we require certain personal information (such as name, address, payment details). This will be collected, stored, and used in accordance with our Privacy Policy and relevant UK data protection legislation.

10.2. Marketing: Your details may be used to keep you informed about relevant offers from Flowers Reigate, provided you have given appropriate consent. You may opt out of such communications at any time.

11. Intellectual Property

11.1. Website Content: All content presented on the Flowers Reigate website, including imagery, descriptions, and branding, remain our intellectual property. You may not copy, reproduce, or use our content for any commercial purposes without our prior written consent.

12. Variation and Severability

12.1. Changes to Terms: Flowers Reigate reserves the right to update these Terms & Conditions from time to time. Any amendments will take effect when posted on our website. It is your responsibility to review them before each order.

12.2. Severability: If any term or provision of these Terms is found by a court to be invalid or unenforceable, the remaining provisions will continue in effect.

13. Governing Law & Jurisdiction

13.1. These Terms and any contract for the supply of goods to you are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Applicability

14.1. These Terms & Conditions apply to all flower orders placed through Flowers Reigate for delivery within Reigate and surrounding areas.

15. Contact & Customer Support

15.1. Should you have any questions about these Terms or require assistance with an order, please refer to our website for further help and guidance. Our friendly team is always happy to assist customers in Reigate and the surrounding area with any aspect of the online flower delivery process.

Thank you for choosing Flowers Reigate for your online flower delivery needs.